Back office support

Operating behind the scene while you shine

With EverHelps Back Office strategy you are able to get optimized back-office workflow, a personalized approach within chats, ticket systems, telephony, emails, and customized interactions that tailor your particular platform.

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< 5 min

First response time for tickets

< 30sec

Call answer time

> 90%

Acceptance rate

Efficiency and accuracy at your service

Our skilled professionals are experts in managing and optimizing back office processes. We streamline workflows, eliminate bottlenecks, and ensure that your administrative tasks are executed with precision. With EverHelp by your side, you can trust that your back office operations will run smoothly and efficiently.

Boost your business behind the scenes

At EverHelp, we understand that your back office operations are the backbone of your business. Our dedicated team is here to ensure that your back office support functions seamlessly, allowing you to focus on what matters most – growing your business.
What you get

Unlocking the EverHelp Advantage

We voted on them and all agreed that they should serve as the basis for everything we do as EverHelpers.

Inbound & Outbound Calls

Our inbound and outbound call center teams are custom built to help your existing team evolve. Our technology-enabled, empowered, and engaged teams deliver enhanced global customer engagement and experience.

Customer Success

Elevate Efficiency and Performance with Our Innovative SaaS and software tools. Streamline operations, enhance collaboration, and unlock new possibilities for your business.

Multilingual Support

Dedicated teams provide support in over 25 different languages for our customers around the globe.

Technical Support

Our technical support teams enhance customer experience with a focus on first pass resolution to any technical problem. Our custom teams support businesses and consumers according to client service level agreements and security requirements.

Chat Support

Our chat support teams allow your customers to engage with you any time, from any device to resolve any issues. Our custom teams drive higher customer satisfaction, deliver significant cost savings, provide business continuity, and assist live agents to improve the customer experience.

Email Support

Our email support teams establish good communication with customers focused on building trust. Our custom teams are trained in effective written communication to enable an enhanced customer experience.

Our process

Navigating Our
Service Journey

2 Weeks


Our recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.
4+ Weeks


Your team goes live. They are assigned a manager, and we continually monitor KPIs and goals.


You can accelerate growth, level up production, increase efficiency, and improve your bottom line.
2 Days


Your Onboarding Manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).
2 Weeks


Our training team facilitates and builds training documentation with you and creates an onboarding plan with your team.

Continuous improvement

You are assigned an Account Manager to partner with you on continuous improvement of the team performance.

Our Clients


Our Partners

Let's discuss how we can help you with customer support

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OUR PROVEN results

Your Queries, Our Responses

You can accelerate growth, level up production, increase efficiency, and improve your bottom line.
Why EverHelp?

EverHelp follows a product-oriented approach, focusing on delivering tangible and impactful outcomes. Rather than merely providing services, we treat each project as a product, taking into account its lifecycle, market fit, and customer value. This approach enables us to understand your business objectives, align our efforts accordingly, and create solutions that effectively address your needs.

How are support agents recruited?

At EverHelp, we have a rigorous recruitment process to ensure that we select top-quality support agents who align with our values and possess the necessary skills to deliver exceptional customer service. Here are the steps involved in recruiting our support agents:

•CV Prescreen: We review applicants' CVs to assess their qualifications and relevant skills.
•Interview with Recruiter: Shortlisted candidates participate in an interview to assess their suitability for the role.
•Test Task: Candidates may be given a test task to evaluate their problem-solving abilities.
•Interview with Support Lead: Successful candidates proceed to an interview with a Support Lead to assess their industry knowledge and teamwork skills.
•Bar Raising: The final step involves the skill check to identify candidates who consistently deliver exceptional support.

Through this process, we aim to select support agents who meet our high standards and align with our customer-centric approach.

Are there any additional fees?

No -so you don't have to worry about hidden additional costs, such as setup fees. Setup is absolutely free!

How is quality assessed and assured?

We offer a highly trained QA team to support your team. QA pulls tickets for each agent on a weekly basis andholds ongoing coaching meetings during the lifetime of your account. We'll work with you to understand yourdesired outcomes and develop our custom action plan and an SLA for your review and approval. An SLA outlinesthe commitment we provide to you to maintain the desired level of service in terms of specific target metrics bywhich each service area is measured. Your Account Manager will monitor the performance to ensure that all criticalbenchmarks are being met and that you are completely satisfied.‍

Which training materials are required?

In order to ensure that our Support Agents seamlessly integrate with your team, we aim to mirror your internal processes during training. Any materials you can provide to EverHelp will be invaluable for equipping our team. Once our training team reviews your existing processes and documentation, we will inform you if there are any gaps that could enhance the training process. If necessary, we can assist in creating the content needed to ensure a streamlined training program.

What security measures do you have in place?

We prioritize data security and have stringent measures in place. Our team is equipped with various security measures, including:

•Two-tiered firewall architecture: This architecture provides an added layer of protection against unauthorized access.

•Disk encryption: We employ disk encryption to ensure the confidentiality and integrity of stored data.

•Data loss protection: We have mechanisms in place to prevent the loss or unauthorized disclosure of sensitive data.

•Intrusion detection: Our systems are equipped with intrusion detection capabilities to identify and respond to potential security breaches.

•LDAP authentication: We utilize LDAP (Lightweight Directory Access Protocol) authentication for secure user authentication and access control.

•File integrity management: We employ file integrity management techniques to monitor and detect any unauthorized modifications to files.

•Security event correlation: We implement security event correlation mechanisms to identify patterns and detect potential security incidents.


SaaS & Software
Sales Support
e-Commerce & Marketplaces


SaaS & Software
Sales Support
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