Select Your
EverHelp Plan

Every business’s needs are unique. EverHelp  experts are ready to design a customized collaboration plan and a price plan based on your existing ticket volume as well as the specific aims of your organization. Let's talk about it and come up with an optimized pricing strategy that works for your team.

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Shared team

Support as a Service allows you to easily scale your support. A cost-effective and adaptable solution that develops with your company.
With this plan, you’ll get:
Shared Customer Service Agents
Multichannel Support
24/7 Customer Service
Benefits of this plan:
Cost-effectiveness
Flexibility
Efficient resource allocation
Quick scalability
Access to expertise
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Dedicated team

Engage customers with high-performance support teams that are only focused on your business on a month-to-month basis.
With this plan, you’ll get:
Dedicated Customer Service Agents
Multichannel Support
24/7 Customer Service
Personalized Customer Service Strategy
Consistent Brand Experience
Benefits of this plan:
Customized approach
100% control of customer service operations and results
Predictable performance
Alignment with your unique business strategy
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Every plan includes:

100% agents management
We manage and oversee agents to guarantee excellent output and growth without your involvement.
Tailored agent recruitment
You'll have access to a flexible pool of experienced customer service agents, per your request. And leave the long process of recruiting and onboarding to us.
Campaign set-up & support
Your dedicated account manager and our team of service professionals are available to assist you in developing, executing, and optimizing your campaigns.
Regular client feedback
We regularly pick up client feedback on different platforms to come up with optimization strategies, see the weak points, and deliver the service customers expect.
Pay-as-you-use transparent pricing
With our pay-as-you-go strategy, you only pay for what you need when you need it. There are no long-term commitments or hidden fees.
Performance review
We conduct regular agent performance reviews and report on a schedule that works for you. Trackable KPIs and review sessions are a must-have for the best customer service.
Our process

Navigating Our
Service Journey

2 Weeks

Sourcing

Our recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.
4+ Weeks

Production

Your team goes live. They are assigned a manager, and we continually monitor KPIs and goals.
Ongoing

Growth

You can accelerate growth, level up production, increase efficiency, and improve your bottom line.
2 Days

Onboarding

Your Onboarding Manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).
2 Weeks

Integration

Our training team facilitates and builds training documentation with you and creates an onboarding plan with your team.
Ongoing

Continuous improvement

You are assigned an Account Manager to partner with you on continuous improvement of the team performance.
100+ BUSINESSES GROWING WITH EVERHELP

Our Clients

Testimonials

Hear from Our Satisfied Clients

EverHelp has focused on providing excellent service and thorough analysis. Their careful handling of agents' performance added 25% to our performance. We highly recommend EverHelp to businesses seeking modern problem-solving powered by customer results.
Inna
CEO @ Keiki
EverHelp's amazing outsourcing solution was game-changing—it solved key customer service issues. They fit in well with our internal processes, got our brand vibe, and kept it consistent. Many thanks to the team!
Tim
Head of Operations @Howly
It was the best decision to partner with EverHelp. Because of optimized omnichannel support and strategic planning, our ticket FRT dropped to 3 min, and satisfaction improved to 92%. We get from 600 to 60k inquiries per month. Highly recommend!
Bogdan
Head of Growth @ Lumi
EverHelp has revolutionized our customer service. We could respond quickly, even during busy hours. Our customer satisfaction tripled! EverHelp's dedication to our business goal was indeed thrilling. I suggest it for all customer-oriented businesses.
Mike
CEO @ PlantIn
I've been with EverHelp for, like, over two years, and honestly, I'm still blown away by how much we all work together as a team. We're not just co-workers, it's like we're a supportive family, always pushing each other to give our best.
Michael
CEO @ RiseSpace
OUR PROVEN results

Your Queries, Our
Responses

Why EverHelp?

EverHelp follows a product-oriented approach, focusing on delivering tangible and impactful outcomes. Rather than merely providing services, we treat each project as a product, taking into account its lifecycle, market fit, and customer value. This approach enables us to understand your business objectives, align our efforts accordingly, and create solutions that effectively address your needs.

How are support agents recruited?

At EverHelp, we have a rigorous recruitment process to ensure that we select top-quality support agents who align with our values and possess the necessary skills to deliver exceptional customer service. Here are the steps involved in recruiting our support agents:

•CV Prescreen: We review applicants' CVs to assess their qualifications and relevant skills.
•Interview with Recruiter: Shortlisted candidates participate in an interview to assess their suitability for the role.
•Test Task: Candidates may be given a test task to evaluate their problem-solving abilities.
•Interview with Support Lead: Successful candidates proceed to an interview with a Support Lead to assess their industry knowledge and teamwork skills.
•Bar Raising: The final step involves the skill check to identify candidates who consistently deliver exceptional support.

Through this process, we aim to select support agents who meet our high standards and align with our customer-centric approach.

Are there any additional fees?

No -so you don't have to worry about hidden additional costs, such as setup fees. Setup is absolutely free!

How is quality assessed and assured?

We offer a highly trained QA team to support your team. QA pulls tickets for each agent on a weekly basis andholds ongoing coaching meetings during the lifetime of your account. We'll work with you to understand yourdesired outcomes and develop our custom action plan and an SLA for your review and approval. An SLA outlinesthe commitment we provide to you to maintain the desired level of service in terms of specific target metrics bywhich each service area is measured. Your Account Manager will monitor the performance to ensure that all criticalbenchmarks are being met and that you are completely satisfied.‍

Which training materials are required?

In order to ensure that our Support Agents seamlessly integrate with your team, we aim to mirror your internal processes during training. Any materials you can provide to EverHelp will be invaluable for equipping our team. Once our training team reviews your existing processes and documentation, we will inform you if there are any gaps that could enhance the training process. If necessary, we can assist in creating the content needed to ensure a streamlined training program.

What security measures do you have in place?

We prioritize data security and have stringent measures in place. Our team is equipped with various security measures, including:

•Two-tiered firewall architecture: This architecture provides an added layer of protection against unauthorized access.

•Disk encryption: We employ disk encryption to ensure the confidentiality and integrity of stored data.

•Data loss protection: We have mechanisms in place to prevent the loss or unauthorized disclosure of sensitive data.

•Intrusion detection: Our systems are equipped with intrusion detection capabilities to identify and respond to potential security breaches.

•LDAP authentication: We utilize LDAP (Lightweight Directory Access Protocol) authentication for secure user authentication and access control.

•File integrity management: We employ file integrity management techniques to monitor and detect any unauthorized modifications to files.

•Security event correlation: We implement security event correlation mechanisms to identify patterns and detect potential security incidents.

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Conversation

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