Every business’s needs are unique. EverHelp experts are ready to design a customized collaboration plan and a price plan based on your existing ticket volume as well as the specific aims of your organization. Let's talk about it and come up with an optimized pricing strategy that works for your team.Book a call
EverHelp follows a product-oriented approach, focusing on delivering tangible and impactful outcomes. Rather than merely providing services, we treat each project as a product, taking into account its lifecycle, market fit, and customer value. This approach enables us to understand your business objectives, align our efforts accordingly, and create solutions that effectively address your needs.
At EverHelp, we have a rigorous recruitment process to ensure that we select top-quality support agents who align with our values and possess the necessary skills to deliver exceptional customer service. Here are the steps involved in recruiting our support agents:
•CV Prescreen: We review applicants' CVs to assess their qualifications and relevant skills.
•Interview with Recruiter: Shortlisted candidates participate in an interview to assess their suitability for the role.
•Test Task: Candidates may be given a test task to evaluate their problem-solving abilities.
•Interview with Support Lead: Successful candidates proceed to an interview with a Support Lead to assess their industry knowledge and teamwork skills.
•Bar Raising: The final step involves the skill check to identify candidates who consistently deliver exceptional support.
Through this process, we aim to select support agents who meet our high standards and align with our customer-centric approach.
No -so you don't have to worry about hidden additional costs, such as setup fees. Setup is absolutely free!
We offer a highly trained QA team to support your team. QA pulls tickets for each agent on a weekly basis andholds ongoing coaching meetings during the lifetime of your account. We'll work with you to understand yourdesired outcomes and develop our custom action plan and an SLA for your review and approval. An SLA outlinesthe commitment we provide to you to maintain the desired level of service in terms of specific target metrics bywhich each service area is measured. Your Account Manager will monitor the performance to ensure that all criticalbenchmarks are being met and that you are completely satisfied.
In order to ensure that our Support Agents seamlessly integrate with your team, we aim to mirror your internal processes during training. Any materials you can provide to EverHelp will be invaluable for equipping our team. Once our training team reviews your existing processes and documentation, we will inform you if there are any gaps that could enhance the training process. If necessary, we can assist in creating the content needed to ensure a streamlined training program.
We prioritize data security and have stringent measures in place. Our team is equipped with various security measures, including:
•Two-tiered firewall architecture: This architecture provides an added layer of protection against unauthorized access.
•Disk encryption: We employ disk encryption to ensure the confidentiality and integrity of stored data.
•Data loss protection: We have mechanisms in place to prevent the loss or unauthorized disclosure of sensitive data.
•Intrusion detection: Our systems are equipped with intrusion detection capabilities to identify and respond to potential security breaches.
•LDAP authentication: We utilize LDAP (Lightweight Directory Access Protocol) authentication for secure user authentication and access control.
•File integrity management: We employ file integrity management techniques to monitor and detect any unauthorized modifications to files.
•Security event correlation: We implement security event correlation mechanisms to identify patterns and detect potential security incidents.