industries
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eCommerce and Marketplaces

eCommerce and Marketplaces

Whether it's dealing with high-volume queries, efficiently handling returns and refunds, or overcoming language barriers with multilingual support, EverHelp has you covered. Outsource your customer service to EverHelp and turn your customer service into a competitive advantage, ensuring high customer satisfaction and boosting your business growth. 

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Our benefits

Turning Industry Challenges into Opportunities

Handling endless returns and refunds

Scaling Customer Service

24/7 Customer Support

Data Security and Privacy

Language and Cultural Barriers

Solution with Ever-Help

Streamlined processes, clear communication, and a commitment to resolving return and refund requests quickly and efficiently, while also working to prevent them from occurring in the first place.

How can we help:

EverHelp ensures that your customers' returns and refunds are simple and painless. Our expert support team has been trained to handle these situations with empathy, tact, and a focus on finding positive solutions. Furthermore, we assist you in identifying key trends and developing targeted solutions to reduce return and refund-related incidents.
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Our Solutions

Implementing effective tools and strategies, such as AI-driven automation, leveraging cloud-based solutions to scale support infrastructure, and investigating support staff augmentation models when required.

How can we help

We specialize in scalable customer service solutions which expand with your business. We use a combination of advanced support technologies and flexible workforce planning to ensure you have the right amount of support resources without sacrificing quality.
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Our Solutions

Creating a robust, flexible workforce through well-coordinated shift management in conjunction with AI-driven chatbots and technology for initial customer engagement and issue triaging.

How can we help

 Our round-the-clock support approach ensures that your eCommerce customers receive assistance when they need it, regardless of the time of day or night. Our human support team is supplemented by AI-powered tools to provide immediate assistance for common inquiries, while our staff handles more complex issues expertly.
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Our Solutions

Implementing strong data security protocols, conducting regular security audits, adhering to relevant regulations, and providing ongoing data security training to employees.

How can we help

We understand the critical importance of data security and privacy in the eCommerce industry. To protect sensitive customer data, we follow strict security protocols and meet regulatory requirements. Regular audits and ongoing staff training ensure that we consistently meet the highest data security standards.
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Our Solutions

Creating a diverse, culturally aware support team with multilingual capabilities and providing cultural sensitivity training to deliver exceptional customer service across multiple demographics.

How can we help

 EverHelp team takes pride in having a diverse team of customer service specialists who can handle language differences and cultural nuances with ease. Our employees are constantly trained in cultural sensitivity, allowing us to connect with your global customer base on a deeper level and provide personalized and empathetic support.
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Integrated and Empowered

Our operational approach allows dynamic integration regardless of your platforms, telephony, systems of record, and contact touchpoints. We consume and drive personalized interactions at every step along with your customer or consumer journey. Leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your workflow.
100+ BUSINESSES GROWING WITH EVERHELP

Our Clients

Ready to Build a Top-Notch Customer Service?

Partner with EverHelp and let our trained team take care of your customer support across all channels. Let’s discuss how exactly we can assist your unique business in providing seamless customer service so you can focus on scaling and growing.
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Our Services

We’re obsessed with growth

At EverHelp, we specialize in providing comprehensive customer service outsourcing solutions tailored to your unique needs.

Mobile App Support

Sales Services

Technical Support

Back-office

Our Case Studies

Avrora

SaaS & Software

Keiki

SaaS & Software
Sales Support
e-Commerce & Marketplaces

Lumi

SaaS & Software
Sales Support
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Services
Customer Support OperationsMobile App Customer SupportSales ServicesBack-office SupportTechnical Support
Industries
SaaS & Softwaree-Commerce & MarketplacesGaming & EntertainmentHospitalityGamblingFintech

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