Lumi

SaaS & Software

Sales Support

Lumi is an innovative online platform that brings personalized styling services to users worldwide

Online platform

2 years

stylists hired and onboarded

booked sessions with stylists

chat first reply time

Lumi was actively testing different approaches that could help them find the business model:

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Support Strategy Implemented:

designed and launched Lumi Stylists School to employed a team of professional stylists who are available to provide personalized styling advice and recommendations to users
offered support through multiple channels, including in-app messaging, email, and a dedicated support portal
implemented a streamlined support process to ensure timely response and issue resolution.

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