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RiseSpace
SaaS & Software
Description
Risespace is an online platform for finding and communicating with a personal life coach in chats
TYPE OF CLIENT
Online platform
Everhelp client
2 years
30%
increased the number of new clients
80%
retention rate of customers with complaints
95%
call answering rate exceeded 95%
🤔 Situation to be resolved
Design and launch the sales team in order to increase the number of the new clients and improve the retention rate as well. The company needed:
- dedicated support team;
- pre - sale team.
💡 Solution
We provided:
- created both dedicated support and sales team with 5 specialists in 2 weeks;
- converted sales scripts developed with the company’s needs in focus;
- desined answer templates for the most commonly asked questions to minimize average response time.
🎯 Results
increased the number of new clients by 30%;
decreased cancellation and refund rate by 20% within the first 3 months;
80% retention rate of customers with complaints;
success rate: 16%, 6% higher than the established target;
call answering rate exceeded 95%.
Let's discuss how we can help you with customer support
