Customer Support Representative
Everhelp is a leading provider of customer support solutions, dedicated to helping businesses deliver exceptional service experiences to their customers. We offer a range of support services, including phone, email, and live chat support, ensuring that our clients’ customers receive timely and effective assistance. We are always looking for optimistic, proactive candidates who would not only possess substantial field expertise but would also empower the growth team with a relentless drive to turn ideas into actionable hypotheses and then into working business solutions. Now we are looking for Customer Support Representative to be the first contact point for our customers providing excellent support to them.
Responsibilities:
- Manage complaints, provide proper solutions and options via phone, chat and email.
- Give required support, efficiently and effectively and in accordance with priority, impact and SLA’s.
- Handle multiple chats simultaneously processing each of them with equal dedication.
- Advise the company’s customers on the products, their work and functionality via social networks.
- Escalate unresolved problems, ensuring that members feel supported and valued, follow up on complaint/question status, ensure resolution.
Requirements:
- English — advanced/fluent, both written and communication skills;
- Ability to work independently and as a member of various teams and committees;
- Strong attention to details;
- Handle customer situations in a polite, professional and timely manner;
- Knowledge of main CRM systems will be of great advantage;
- Have a solution-oriented mindset;
- A clear and effective communicator;
- Be flexible with a schedule based on business demand (may require nights & weekends);
- Strong work ethic and self-starter, and adapt to change within a fast-paced business environment;
- Maintain a professional attitude in challenging situations.
What do we offer?
- Philosophy and conditions for your continued growth and development;
- Ample space for the involvement of their ideas and influence on the product;
- Large electronic library and access to fee-based online courses and conferences, internal talks, and workshops;
- We are an open-minded company. We don’t hide any numbers and we don’t have any limitations. Our philosophy is - if you work more, you should earn more.
