How much does outsourcing a mobile app customer service team cost?
Let’s discuss what a tailored solution looks like for you
Mobile app customer support solution is more than outsourcing
Improve your in app support processes to become the guru of user retention. Retain better by creating excellent customer experience.
Divert all the customers queries related to payments, refunds and chargebacks, support any billing requirements needed to fulfill the business model or commitment.
Subscription policy review
Overview and ensure that your apps/platforms clearly disclosure the subscriptions policies are compliant with the applicable rules and all its terms, conditions, limitations and exceptions
For small business:
Difficult to predict volume of tickets
Starts from one fully loaded agent
What you get
Shared resource with other projects:
Quality assurance, Team lead
Support team of 5 agents
For established business:
High confidence in tickets volume
Starts from five agents
What you get
Team focused on your project:
Quality assurance, team lead
From 5+ agents
24/7 coverage and fast response to all In-app issues
Creating tailored In-app FAQ
24/7 fast responce through all channels: Emails, Calls, Chats
Defining and Solving Recurring Issues
Addressing All Reviews and Feedbacks
A lack of interaction with customers through the app will likely result in poor customer service on mobile devices. To put it another way, an ineffective mobile application customer support will squander the money invested in advertising and app development.
Customers are more likely to return to a company after receiving excellent service. In case the fact that mobile applications continue to dominate the revolution, you should be strongly sure that your app can offer the best customer assistance.
Provide compliant policies, ensure that the business adheres to the external rules, contribute you with a comprehensive resource to suit your requirements.