Words Booster

Words Booster was offered effective handling of complex inquiries witn minimum supervision

Situation to be resolved

Having more than 30k requests per/mo, Words Booster was looking for the dedicated team of professional customer support representatives that possess all the skills and expertise required to ensure impeccable client assistance via all channels (chats, calls, emails, social media). The company needed:

  • cost-effective customer support outsourcing solution to connect with clients via phone, chat, emails;

  • social media customer service to provide assistance with users' queries in instagram, facebook, twitter, tik- tok;

  • knowledgeable staff;

  • consistent across the channels.

Solution

We provided:

  • implement customer service softwares;

  • dedicated team with best-fit agents for Boosters;

  • all the flows and templates designed;

  • set up a dedicated handle for social media customer support;

  • ongoing and outgoing support via all the required channels and experience of customer service best practices.

Results
  • Response to clients within 15 min, regardless their chosen communication channel;

  • effective handling of even complex inquiries that clients had with a platform, payments, or other business aspects with minimum supervision;

  • increased customer satisfaction by 17%;

  • inlarge the positive reputation feedbacks and reviews by 46%.

We granted a high-quality support services through all communication channels

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"With the help of our Shared Team option, we could offer a cost-efficient and scalable support solution that fully covered the product's needs."

Mykhaylo Grynets

PlantIn Chief Executive Officer