RiseSpace exceeded call answering rate by 95%
Situation to be resolved
Design and launch the sales team in order to increase the number of the new clients and improve the retention rate as well. The company needed:
dedicated support team;
pre - sale team.
created both dedicated support and sales team with 5 specialists in 2 weeks;
converted sales scripts developed with the company’s needs in focus;
desined answer templates for the most commonly asked questions to minimize average response time.
increased the number of new clients by 30%;
decreased cancellation and refund rate by 20% within the first 3 months;
80% retention rate of customers with complaints;
success rate: 16%, 6% higher than the established target;
call answering rate exceeded 95%.
With support and sales team launched RiseSapce increased revenue and overall business growth
Words Booster increased project's revenue by 10%
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