Being an international online learning platform, they deal with different challenges like lateness, class missing, cancellations, rescheduling and other issues that require prompt response. Thus due to the specific of the product had higer and lower seasons, so they needed:

• round-the-clock outsource customer support team;

• immidiate response in order to resolve the students' requests on the spot without any delay;

• scalable solutions according to the workload;

• high level English speaking support.