Avrora was provided with 24/7 Tier 1 & 2 customer support
Situation to be resolved
To provide the flexible and scaling support team for E-com:
24/7 Tier 1 & 2 customer support;
4 full-time and 2 part-time dedicated agents;
instant responce via email and chats.
4 dedicated emil and chat agents;
2 social media experts;
templates and scripts designed.
reduced first response time from 10 hours to 30 min within 3 months;
reduced average handle time from 48 hours to 5 hours;
improved product review score from 3.5 to 4.8.
We provided the flexible and scaling support team that fully covered the product's needs
Booster increased project's revenue by 10%
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"With the help of our Shared Team option, we could offer a cost-efficient and scalable support solution that fully covered the product's needs."
PlantIn Chief Executive Officer