Promova

SaaS & Software

Sales Support

Description

Promova is the app that helps millions of learners enrich their vocabulary anywhere, anytime

TYPE OF CLIENT

Mobile application

Everhelp client

2 years

46%

inlarge the positive reputation feedbacks and reviews by 46%

5 min

decreased first response time from 4h into 5 min

17%

increased customer satisfaction by 17%

🤔 Situation to be resolved

Having more than 30k requests per month, Promova was looking for the dedicated team of professional customer support representatives that possess all the skills and expertise required to ensure impeccable client assistance via all channels (chats, calls, emails, social media). The company needed:

cost-effective customer support outsourcing solution to connect with clients via phone, chat, emails;
social media customer service to provide assistance with users’ queries in instagram, facebook, twitter, tik- tok;
knowledgeable staff;
consistent across the channels.

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💡 Solution

We provided:

implement customer service softwares;
dedicated team with best-fit agents for Promova;
all the flows and templates designed;
set up a dedicated handle for social media customer support;
ongoing and outgoing support via all the required channels and experience of customer service best practices.

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